FAQ Page
Frequently Asked Questions (FAQs)
What is Anaraa?
Anaraa is a curated luxury fashion marketplace, offering a selection of designer handbags, watches, clothing, jewelry, and accessories. We source our products through trusted brand partners and affiliate networks to ensure authenticity and exclusivity.
Does Anaraa sell authentic luxury products?
Yes! We partner with official retailers, verified brand partners, and luxury affiliate networks to ensure 100% authenticity. All products come with brand tags, authenticity certificates, and original packaging when applicable.
Do you have a physical store?
No, Anaraa is an online-only luxury shopping platform. This allows us to offer a carefully curated collection of high-end fashion from around the world.
Where do you ship?
We offer shipping to USA, Canada, UK, and France. Products are shipped by the partner brands.
How much does shipping cost?
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (US) | 5-10 Business Days | FREE on orders over $50 |
| Express Shipping (US) | 5-10 Business Days | $5 |
| International Standard | 7-14 Business Days | $5 |
| International Express | not available- |
📌 Note: Some luxury brands may ship directly from their warehouses, affecting delivery times.
Can I track my order?
Yes! Once your order ships, we’ll send you an email with a tracking number. You can track your package here.
Do you cover customs & import taxes?
For international orders, customs fees, duties, and import taxes may apply and are the customer’s responsibility. We recommend checking with your country’s customs office for details.
9️⃣ What is your return policy?
You can refer to our return and refund policy here. We accept returns within 14 days of delivery for eligible items. Items must be unworn, unused, and in original packaging.
📌 Exceptions:
❌ Final sale items
❌ Personalized & custom-made products
❌ Jewelry & luxury watches (due to brand policies)
How do I return an item?
1. Submit a Return Request – Email returns@anaraa.com with your order number & reason for return.
2. Receive a Return Label – We’ll email you a prepaid shipping label (for eligible returns). The return shipping fees will be paid by the customer ($10).
3. Ship Your Return – We will let you know where you can drop it.
📌 Refunds are processed within 5-7 business days after receiving the return. For more information visit here.
Can I exchange an item?
No. You can only process orders and returns. In case you would like to go for exchange, you have an option to process return the product, and order again, the required product you would like replaced. Email contact@anaraa.com to arrange an exchange within 14 days.
What payment methods do you accept?
We accept:
✔️ Visa, MasterCard, AMEX, Discover
✔️ PayPal, Apple Pay, Google Pay
✔️ Shop
Are there any additional fees?
No hidden fees! However, international buyers may be responsible for customs duties.
Are your products brand new or pre-owned?
All products on Anaraa are brand new, directly sourced from official partners.
Can I request a specific luxury product?
Yes! If you’re looking for an exclusive item, contact contact@anaraa.com and we’ll try to source it for you.
Is shopping on Anaraa secure?
Absolutely! We use SSL encryption and secure payment gateways to protect your personal information.
Will my personal information be shared?
No, we respect your privacy. We do not share or sell customer data. View our Privacy Policy for more details.
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